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Tri State Charter Service Standards
Welcome to Slate Aviation
Welcome Message + Who is Slate
About Your Managers
How To Utilize This Course
Roles and Responsibilities
Flight Attendant
Cabin Attendant
Shuttle Cabin Attendant
Appearance and Professionalism
Uniform Expectations
First Impressions
Professional Conduct
Hair
Nails
Tattoos, Piercings, Jewelry
Social Media Etiquette
Quiz
Apps
ADP
PRISM
WhatsApp
Amazon
Instacart
Grub Hub
WebManuals
Concur
Concur Continued
Microsoft Authenticator
FBO and Airport Codes
What is the FBO?
FBO Services
Airport Codes
Quiz
Flight Watch
Who is Flight Watch?
Responsibilities
Standby
Hotel Standby
FBO Standby
Quiz
Trip Sheets
Reading The Trip Sheet
How To Access + Acknowledge
Client Research
Service Standards
Importance of Service Standards
Quiz
Quick Reference Breakdown
What You Will Find
Pre Client Arrival
Pre Client Arrival - Crew Briefing
Client Arrival
Inflight
Top Of Descent
Post Flight
Cleaning, Stock, and Alcohol
Quiz
Checklists
Handover/Takeover
Maintenance Handover
FBO Pickup
Quick Reference Checklist
Ferry Flight Checklist
Fridge Bag
Standard Stock List
Jetinsight
Reading The Master Schedule
Accessing Documents
Placing Amazon Orders
Passenger Profiles
Online vs App
Duty Logs
Body Language
Non Verbal
Types of Non Verbal Communication
Micro Expressions
Client Expectations
Comfort
Consistency
"No" Does Not Exist
Know Your Airplane
Cleanliness
Direct Charter
Quiz
Different Passenger Types
Rowdy
Flirtatious
Upset
Nervous
Kids
Pets
WIFI
Wifi Doesn't Work
Food Safety
Food Safety
Catering + Plating
Catering
No Show or Incorrect Catering
Plating
Mise En Place
Reheating Techniques
Different Service Styles
Extending Portions
BUFF
Quiz
Folds and Displays
Blanket Fold
Napkin Fold (0:29)
Informal Napkins (0:17)
Snack Box Display
Toilet Paper Fold
Serving Tray
Hot Towels
Storing Dishes and Silverware
Storing Dishes and Silverware
New section
Closing Remarks
End Quiz
Quiz
Teach online with
Types of Non Verbal Communication
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